|Can I use artificially softened water in the heating circuit with my boiler?
|Can a Greenstar Oil boiler be used with the existing conventional flue?
|Should I turn my oil boiler off when my oil tank is being filled?
|What can cause an oil boilers burner to lockout?
|Should I have my heating system treated or cleansed?
|Can I fit the Wave thermostat myself?
|Do I need an additional room thermostat or timer to use the Wave?
|How do I get the Wave app on my smart phone or tablet?
|How often should I need to top up the pressure in the heating system?
|The heating system is constantly losing pressure what should I do?
|What is pluming?
|Will I receive anything in writing when I have a new boiler installed?
|What sort of shower can I run off my combi boiler?
|What ventilation do I need?
|Why is the hot water produced by my combi boiler sometimes cloudy?
|What are timers, programmers and programmable room thermostats?
|How efficient are air source heat pumps?
|How could mains water pressure affect my combi boiler?
|Can heat pumps heat swimming pools?
|Do you recommend treatment of the central heating water?
|How does part L of the Building Regulations affect my boiler installation?
|What do the error symbols mean on my boiler?
|What is ErP?
|What is Energy Labelling?
|How will ErP affect me and my business?
|How will ErP benefit me and my business?
|Under ErP, what about systems that contain different products?
|How do controls affect ErP?
|As an installer, am I required to print the efficiency label? Or am I required to make a label and send it out?
|Can you advise where to find and learn more on how to calculate and provide an ErP label?
|What if I install a system with a programmer or other non-Worcester components? Will I still be able to use the Worcester ErP online tool?
|Why is it necessary when we already have an appliance label and a home Energy Performance Certificate both of which are based on the well understood A-G scale?
|Do I need a boiler, solar panels or heat pumps to heat my home?
|Can I use plastic pipework on oil fired sealed central heating systems?
|My new Greenstar oil boiler's flue overheat thermostat keeps tripping out
|What is a thermostatic radiator valve (TRV)?
|Why might I want to programme hot water times with my combi boiler?
|What size oil supply pipe does an oil boiler need?
|Which programmers are compatible with my gas boiler?
|Can I put flue elbows straight on top of the boiler?
|Do I need a standoff kit to pipe up the back of your boilers?
|Why is the boiler blowing fuses?
|Why is the pump running constantly on a Greenstar CDi boiler?
|Where can I find the FD (serial) number on a Greenstar boiler?
|Can I fit your controls to an external oil boiler?
|Can I run boiler flues outside?
|Does an external condensate pipe have to be insulated?
|Can I use third party controls with your boilers?
|Why is the controller on a combi boiler twin channel?
|Do Worcester room controls have a one hour boost button?
|Do I remove the link wire in the boiler when fitting a Worcester control?
|Can I use Worcester controls on multiple zones?
|Which connector block do I use on a Greenstar boiler when wiring a Wave smart internet connected controller?
|Can I use Worcester controls with a system boiler?
|I have a discontinued DT20RF. Can I still get a replacement if anything goes wrong?
|How much is the Wave app?
|Where is the best place to install the Wave in the home?
|What happens if I lose my internet connection to Wave?
|If I lose my smart phone can I still operate my heating with Wave?
|Does the Wave switch between British summer and winter time automatically?
|Where is my data from Wave stored?
|Can I use the Wave to control more than one zone e.g. more than one heating zone?
|How many smart devices can be linked to the Wave and which one does the Wave listen to?
|How does a heat pump work?
|With a ground source heat pump, how is energy collected from the ground?
|What is CoP?
|With a heat pump do I still need a boiler?
|What heat delivery method gives the best results with a heat pump?
|Can I keep my existing radiators with a heat pump?
|Where can air conditioning units be used?
|Can an air conditioning unit be used to cool the home as well as providing heat?
|What refrigerant is used in Greensource air to water heat pumps?
|What is the lower limit operating temperature of a Worcester air to water heat pump?
|What are the key maintenance requirements for Greensource Air to Water Heat Pumps?
|How should the air to water heat pump unit be sited to ensure the airflow and access it needs?
|What size of cable should be used to connect the air to water heat pump to the mains electricity supply?
|How cost effective are solar thermal panels?
|Is there enough sunshine in the UK for solar thermal?
|What is the best way to calculate how many solar thermal panels I need?
|Is planning permission required for solar thermal panels?
|Is there any funding available for solar thermal?
|I am installing a GB162 boiler what size flue do I need to use?
|Is the GB162 flue system suitable to be ran externally?
|Do I have to use the GB162 pump group or can I fit my own pump on the system?
|Does the Heat Interface Unit require a permanent live?
|Does the Heat Interface Unit require a flue to be fitted?
|Can I use a secondary return with the Greenspring water heater?
|I am installing a GB162 can I used external 240vac controls to operate the boiler?
|Can I use a BMS system with a 0 - 10 volt signal to control the GB162?
|Can I fit your solar compatible unvented cylinder and fit solar panels at a later date?
|Why has the Greenstore cylinder inlet control group changed colour? It was red but now it’s blue.
|Can I use Worcester unvented cylinders on a vented system?
|Can I use a secondary return with Worcester cylinders?
|How many immersion heaters do you have in your cylinders?
|What are the kW outputs of the coils inside Worcester cylinders?
|Have you got more information on how to wire controls to your range of Greenstar gas boilers?
|When will I receive my order?
|What is your return policy?
|I have received the wrong product, or it arrived defective or damaged
|I have ordered the wrong item, wrong size, or simply changed my mind
|Can I exchange my items for new ones?
|How will I be booked on to a training course?
|How do I re-route a condensate pipe to reduce the external run?
|How long does it take for my order to arrive?
|What is your return policy for items I have ordered?
|Can I exchange my items for different ones?
|How will I be booked on to a training course?
|What happens if I forget my Greenstar Rewards account password?
|What is the points system?
|Which products are eligible to claim points?
|Why are my points not appearing for a product I have registered?
|My boiler is producing a 'gurgling' sound what could be the cause?
|Is an external air break required when a condensate pipe is terminated into a rainwater downspout?
|How do I know that my condensate pipe is blocked?
|Do I need a chimney?
|What wood should I burn?
|What wood can’t I burn?
|How long is my guarantee?
|How do I clean my chimney?
|Top tips commissioning a Greenstar Danesmoor oil boiler
|Are there any eligibility requirements to apply for an apprenticeship?
|Where will I be based?
|Will any of my expenses, such as travel, be covered?
|When should I apply for an apprenticeship?
|What will happen at the end of my apprenticeship?
|I have a great idea for the app, who do I talk to?
|I don't want to use a particular feature of the app. Will this cause a problem?
|Does my WAI/Rewards login already work with the app?
|How do I give my engineers access?
|How much is the EasyControl app?
|How many devices can I connect to the EasyControl?
|How many Smart TRVs can I connect to my heating system?
|I don’t have a Worcester Bosch boiler. Can I still install a Bosch EasyControl?
|What happens with the data from my EasyControl?
|Can I turn the home presence detection feature off and use my set timings instead?
|Can I program my hot water as well as my heating?
|I already have a Wave control. Can I upgrade to an EasyControl?
|Which rooms should I install the Smart TRV’s in?
|How to bleed a radiator
|What is the FastTrack installation service?
|Which installers are eligible to become a FastTrack installer?
|What happens if the customer doesn’t meet the FastTrack criteria?
|How are installers selected to complete FastTrack installation jobs?
|How do I set my availability?
|What installation dates are shown to the customer?
|How do I accept an FastTrack installation job?
|What is an FastTrack survey?
|How do I accept an FastTrack survey?
|Who takes payment from the customer?
|Does the price include VAT?
|What does maximum price mean?
|Who pays for the products?
|Where do I purchase the products?
|I’m not VAT registered. Why can’t I sign up to FastTrack installation?
|How and where do I register the guarantee?
|What is the guarantee length?
|What is FastTrack?
|How do I qualify for FastTrack?
|What do I get from FastTrack?
|What is included in the FastTrack service?
|How long is the guarantee on an FastTrack installation?
|How do I pay for my FastTrack installation?
|Why have you started FastTrack?
|Do I have to pay to upgrade the guarantee to 10 years?
|I can't see my website registrations in the app, what should I do?
|Guarantee vs Warranty
|How many colours is the EasyControl available in?
|If I remove EasyControl from the wall (e.g. for renovation work) how long will its settings be kept?
|We’ve had a power cut. Does that affect EasyControl?
|The thermostat updates automatically. Can I turn this off?
|Do I have to subscribe to a service to be able to use the EasyControl?
|I'm moving house and want to take my EasyControl with me. Can I install it in a new property?
|How do I log out and create a personalised Bosch ID account?
|How do I reset my EasyControl password?
|What are the advantages and disadvantages of the different types of heat pumps?
|How do I delete my app account?