I have ordered the wrong item, wrong size, or simply changed my mind
We will refund you for your purchase (minus the shipping cost), provided the returned item(s) are received back in their original packaging, along with all accessories, warranty cards, manuals, software, etc., where applicable, provided your purchase is in "as-new" condition, and the purchased product was not noted as a clearance, close-out or non-returnable item.
Ship your package back to us at the following address:
Merchandise Mania ReturnsOrder number: [include your order number here]6 Elstree WayBorehamwoodHertfordshireWD6 1RNUnited Kingdom
More All FAQs
- How do I reset my EasyControl password?
- How do I create a Bosch ID account?
- How do I log out and create a personalised Bosch ID account?
- I'm moving house and want to take my EasyControl with me. Can I install it in a new property?
- Do I have to subscribe to a service to be able to use the EasyControl?
- The thermostat updates automatically. Can I turn this off?
- We’ve had a power cut. Does that affect EasyControl?
- If I remove EasyControl from the wall (e.g. for renovation work) how long will its settings be kept?
- How many colours is the EasyControl available in?
- Guarantee vs Warranty