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Frequently Asked Questions
Use the categories bellow to discover more questions and answers.
176
All FAQs
15
Home Heating FAQs
18
Oil Boiler FAQs
11
Gas Boiler FAQs
19
Controls FAQs
5
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3
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6
Ground Source Heat Pump FAQs
2
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5
Air to Water Heat Pump FAQs
10
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8
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6
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8
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5
Stoves
5
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6
My Worcester App
17
Easy Controls
24
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Controls FAQs
Question
Can I fit the Wave thermostat myself?
Do I need an additional room thermostat or timer to use the Wave?
How do I get the Wave app on my smart phone or tablet?
What are timers, programmers and programmable room thermostats?
Can I use third party controls with your boilers?
Why is the controller on a combi boiler twin channel?
Do Worcester room controls have a one hour boost button?
Do I remove the link wire in the boiler when fitting a Worcester control?
Can I use Worcester controls on multiple zones?
Which connector block do I use on a Greenstar boiler when wiring a Wave smart internet connected controller?
Can I use Worcester controls with a system boiler?
I have a discontinued DT20RF. Can I still get a replacement if anything goes wrong?
Have you got more information on how to wire controls to your range of Greenstar gas boilers?
How many colours is the EasyControl available in?
If I remove EasyControl from the wall (e.g. for renovation work) how long will its settings be kept?
We’ve had a power cut. Does that affect EasyControl?
The thermostat updates automatically. Can I turn this off?
Do I have to subscribe to a service to be able to use the EasyControl?
I'm moving house and want to take my EasyControl with me. Can I install it in a new property?
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