I have ordered the wrong item, wrong size, or simply changed my mind
We will refund you for your purchase (minus the shipping cost), provided the returned item(s) are received back in their original packaging, along with all accessories, warranty cards, manuals, software, etc., where applicable, provided your purchase is in "as-new" condition, and the purchased product was not noted as a clearance, close-out or non-returnable item.
Ship your package back to us at the following address:
Merchandise Mania Returns
Order number: [include your order number here]6 Elstree WayBorehamwoodHertfordshireWD6 1RNUnited KingdomMore All FAQs
- The MyWorcester App has now been retired and is no longer available, please download our new app.
- For how long will my device get security updates?
- What are the advantages and disadvantages of the different types of heat pumps?
- How do I reset my EasyControl password?
- How do I log out and create a personalised Bosch ID account?
- I'm moving house and want to take my EasyControl with me. Can I install it in a new property?
- Do I have to subscribe to a service to be able to use the EasyControl?
- The thermostat updates automatically. Can I turn this off?
- We’ve had a power cut. Does that affect EasyControl?
- If I remove EasyControl from the wall (e.g. for renovation work) how long will its settings be kept?